Workshop
Intermediate
Demand and Capacity
Practical tools for Demand and Capacity Management
The day includes a blend of taught content and hands-on exercises. Participants are encouraged to bring their own service data to apply learning in context, though pre-prepared datasets will also be available for practice.
More about this
Workshop
What the course provides:
This one day course offers a supportive learning environment where you'll gain confidence using key tools to better understand and manage demand and capacity data. You'll have the opportunity to:
Use Statistical Process Control (SPC) charts to analyse demand and capacity
Calculate percentiles to support more effective service planning
Determine average waits and compare backlogs with sustainable waiting list sizes
Create and interpret Pareto Charts to prioritise improvement efforts
Outcomes of the workshop:
Gain the knowledge and confidence to regularly use these tools to inform decision-making and support the effective delivery of your service.
Who would find this course useful?
This course is designed for operations staff, business support teams, service managers, and team leaders who have previously attended either our one-day Demand and Capacity Fundamentals workshop or our four-day Demand and Capacity into Action programme.
This training is delivered by:
Helen Wharam
Quality Improvement Methodologist
Next available dates:
We are currently finalising future dates - please check back again soon or get in touch for more information.
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If you're interested in this course and would like to receive updates or more information, please get in touch