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Celebrating change, sharing learning, and improving together
From 8th–12th September 2025, we proudly celebrated Quality Improvement Week, our annual showcase of the incredible work happening across Hampshire and the Isle of Wight to improve care, outcomes, and experiences for patients, staff, and communities. It’s a week to share knowledge, spark inspiration, and connect with others who are passionate about making a real difference.
We’re already excited for the next QI Week, happening from
14th - 18th September 2026, and preparations are already underway! Keep an eye on this page for updates, or get in touch if you’d like to learn more or get involved.
In the meantime, explore our highlights below! You can download branded assets, read improvement shoutouts, and check out the agenda from QI Week 2025 - giving you a taste of what to expect for next year.
QI Week
collaborators
Schedule of events from QI Week 2025:
11:00 - 12:00
Co-production in Quality
Integrating Co-Production into whole systems quality - this has been an ongoing programme which includes three strands, Lived Experience Reviewers, Quality Management Partners and involvement in Qi
Olivia Ellis
Oxleas NHS Foundation Trust – Quality Management Team
13:30 - 14:45
Spotlight on QI
More info coming soon...
Improvement & Innovation Team
Hertfordshire Partnership University NHS FT
14:00 - 15:00
How an Early Career Improvers SIG has impacted staff
Overview of how the sig started. Here from Isabella, what the SIG means to her, how it has influenced her work and how she supports others
Anita DeHavilland, Isabella Broeren
Academy of Research & Improvement, Hampshire and IOW Healthcare NHS FT
15:00 - 15:45
How to ensure MSK First Contact Practitioners standards are aligned
The team work within GP practices, assessing patients, providing physio and referring patients to specialist services. Our mantra is Right Person, Right Place, Right Time. But how do we know we all work to the same standard. Come and find out how we worked with our L&D team to create evidence tile
Thea Claxton – MSK FCP Operational Lead
Academy of Research & Improvement, Hampshire and IOW Healthcare NHS FT
Shout Out for Improvement
Shout Out for Improvement is a way to recognise individuals or teams who have made a meaningful difference by improving the way we work, enhancing patient care, or making everyday processes better. Whether it’s a small change with a big impact or a larger initiative, these efforts deserve to be celebrated.
Take a look at some of inspiring nominations from QI Week 2025 below, we hope they spark ideas and encourage more great submissions next year!
Nominees: Luke Webb, Finn Madden, Louise Doughty
"Working in true coproduction with young people, from collaborating right at the beginning writing a business case with experts by experience, to hosting a Rapid process improvement workshop with 5 experts by experience coming up with the improvement ideas alongside staff, and other professionals from across the system."
Nominee: Danielle Parkhurst
"Danielle has worked really hard over the last 18 months. Working collaboratively with the Rowans Living Well Centre to create an educational programme for patients living with Heart Failure.
This programme has offered support and early introduction to The Living Well Centre for patients with heart failure and patients have really benefited from having access to this programme."
Nominees: Professional Nurse Advocates in the Trust
"Professional Nurse Advocates are nurses at different bands in both clinical and corporate services. They work very hard to support colleagues, not just nurses. They provide Restorative Clinical Supervision, Career Conversations/ Career Support and support QI, helping others to understand their responsibilities in relation to quality/ quality improvement. In the last 12 months PNAs have initiated or supported an average of 29 new QI activities every month (range 14 to 43). They have undertaken 2136 restorative clinical supervision sessions and has 801 career conversations."
Nominees: WUTH Improvement Team
"A huge thank you to our brilliant Improvement Team who, alongside progressing our existing workplan of improvement projects and programmes, have gone above and beyond this year by launching the new Improvement for All (IFA) methodology.
Their dedication and innovation have led to a successful Trust-wide launch conference, integration of IFA training into leadership courses, and the introduction of the new Improvement Connector role - all pivotal in embedding a culture of continuous improvement across the organisation.
Thank you team for your outstanding work and continued commitment to making things better for staff and patients alike!"
Nomination: Early Years Therapy Team
"Over the last 5 years the team have worked tirelessly to raise the services profile and heighten awareness of the evidence base to ultimately achieve a change to commissioning of the services they provide. this has been a long long road starting with raising the awareness of the change needed to managers, then engaging stakeholders from across different health care providers and commissioners to ultimately drive the single most transformational change to the provision of children's therapy services.
Evidence has emerged that for children at high risk of Cerebral Palsy Early intervention is vital. the CTS was commissioned to only see these babies from 6 month old inhibiting the implementation of this evidence based practice. Through a sustained effort of the team the CTS will now provide commissioned Early intervention therapy to children identified as high risk of cerebral palsy as soon as they are discharged into the community across the trust. Changing the lives of these children and their families."
Nomination: Claire Dunn
Claire has demonstrated exceptional commitment and innovation in improving engagement with mental health support services among boys aged 11–16 at Belfairs Academy. Her QI project tackled a critical issue - low referral rates for boys into MHST interventions - by increasing awareness, reducing stigma, and amplifying the voices of young males.
Claire’s approach was deeply rooted in co-production, involving a boys’ participation group that met monthly and directly influenced the design and delivery of change ideas. She also implemented a student mental health questionnaire, boys-only assemblies, and a psychoeducation evening for parents/carers, all of which helped identify and address key barriers to engagement.
The impact of her work is clear: referrals for boys increased from just 4% to 35%, exceeding the project’s target. Claire’s project not only improved access to early intervention but also laid the groundwork for long-term systemic change. Her passion for male mental health, informed by her extensive experience in policing and education, shines through in every aspect of the project.
Claire’s work is a powerful example of how thoughtful, inclusive, and data-driven improvement can lead to meaningful change in young people’s lives. Plus, she is just a fabulous person who lights up every room!"
Nominee: Lisa Moore
"Lisa has led an inspiring Quality Improvement project that empowered patients to manage their diabetes more independently, while significantly reducing the number of insulin-related home visits by the Havering district nursing service.
Faced with rising demand and limited capacity, Lisa introduced a patient-centred approach that included a dedicated Diabetes Specialist Nurse (DSN) to assess and support patients. Through education, tailored care plans, and the use of innovative technologies like Dexcom One+ for glucose monitoring, patients were enabled to self-administer insulin or transition to alternative treatments.
The impact was substantial: daily home visits dropped from 100 to 84, and patients reported improved confidence, comfort, and engagement with their care. The project also delivered meaningful outcomes for diverse patient groups, including those with autism, visual impairments, and end-of-life needs - demonstrating the adaptability and compassion of the approach.
Lisa’s work is a powerful example of how patient empowerment, clinical innovation, and thoughtful collaboration can lead to better outcomes and more sustainable services. Her project continues to influence practice and improve lives across the community".
Nominee: Nicola Glaze
"Nickie has led a transformative QI project that significantly enhanced the efficiency of domiciliary phlebotomy services. Faced with a high rate of incomplete visits - 14.6% weekly, with 12.2% due to no access - Nickie identified a clear opportunity to improve patient care and reduce wasted resources.
By introducing a proactive process of contacting patients before their scheduled visits and providing a Single Point of Access (SPA) number, Nickie ensured that patients could confirm availability or reschedule if needed. Despite initial challenges in engaging administrative staff and gathering accurate data, her persistence paid off. The results were outstanding: incomplete visits dropped to just 5%, and no-access visits fell to 3%. In just 14 weeks, the project saved £9,771.16, improved staff morale, and enhanced patient satisfaction through reduced waiting times and clearer communication.
Nickie’s data-driven approach, commitment to collaboration, and focus on practical solutions make this project a standout example of quality improvement in action. Her work continues to inspire further service enhancements, including refining referral criteria to prevent future inefficiencies. You can read more about her project here"
Nominee: Gillian McKinley
"Over the last 12–18 months, Gillian, a Band 6 Speech and Language Therapist, has made an exceptional contribution to our service during a period of high demand. Alongside managing a complex caseload, she has led initiatives that improved waiting list management, patient care, and staff wellbeing.
Demand and Capacity: As part of the working group, Gillian applied her analytical and creative thinking to help manage service pressures.
Long Waiter Management & Parkinson’s Education: She established processes for routine patients and discharges, and set up Parkinson’s education groups in Fareham and Gosport. These reduced further input by 50%, received excellent patient feedback, and will now expand across localities.
Happier Working Lives & Service Coordination: Gillian has championed staff wellbeing, improved referral prioritisation, and efficiently coordinated clinics. She also supervised a Band 5 therapist to Band 6 competencies while mentoring junior staff.
Gillian’s energy, organisation, and drive for improvement have been invaluable. She is currently contributing to the Improvement in Action programme for the Parkinson’s pathway. We are proud to nominate her in recognition of her dedication, leadership, and impact."
Nominees: Fran Goldstraw &
Viv Cronin
"Fran and Viv truly epitomise the power of co-production in driving meaningful change. As a service user and a mental health nurse, they have come together with a shared vision to improve the experience of those facing a mental health crisis.
Their collaborative work in implementing single contact practitioners has already made a significant impact. Together, they’ve analysed data, engaged with staff and service users, and explored the real-world differences between having a single practitioner versus multiple practitioners involved. Their insights have helped shape more compassionate, consistent, and effective care.
What’s most inspiring is the flourishing friendship and working relationship between them - built on mutual respect, shared purpose, and a deep commitment to improvement. Fran and Viv are shining examples of what’s possible when lived experience and professional expertise unite."
Nominee: Priscilla Oware-Amoateng
"I would like to nominate The Ellis Way Campaign, founded by Priscilla Oware-Amoateng, for its innovative and heartfelt contribution to patient-centred improvement in paediatric care.
Inspired by her son Ellis’s hospital journey, Priscilla has developed creative, practical resources that make a real difference for both families and healthcare professionals. These include Look at Me: I Am Ellis (a children’s book reminding staff to see the child beyond the condition), the Ellis Care Guide (a reflection tool for safe, compassionate practice), and Sibling & Family resources to support brothers and sisters in understanding complex care.
This campaign stands out because it bridges personal lived experience with quality improvement principles, offering tools that are simple, scalable, and deeply impactful. It amplifies family voices while helping professionals reflect and embed changes that improve safety and compassion at the frontline of care."
Nominee: Alexander Scutcher
"Alex has delivered a highly impactful and cost-efficient improvement project that exemplifies the principles of value-driven change. As part of the “Delivering Value” initiative, Alex identified a significant financial inefficiency - unused laptops across Waltham Forest teams were incurring licensing and software costs despite being inactive. At its peak, this issue represented nearly £69,000 in avoidable monthly expenses.
Through data-led engagement and collaboration, Alex raised awareness of the issue and worked with team leads to implement practical changes. His approach was inclusive and responsive, shaped by feedback from staff. By January 2025, the number of unused laptops had dropped by over 50%, saving more than £37,000. By June 2025, the percentage of unused devices had reduced to just 2.49%, resulting in a total saving of over £60,000.
Alex’s work not only delivered measurable financial benefits but also fostered a culture of accountability and continuous improvement. His project is now being shared across other teams, demonstrating how small, strategic changes can lead to significant operational and financial gains."
Interested in taking part?
If you're interested in taking part in QI Week 2026 or wish to know more, please drop us a message.