Course
Beginner
Demand and Capacity
Getting Started with Demand and Capacity
This beginner-level, in-person course explores how to balance patient need (demand) with available resources (capacity) to reduce delays, avoid bottlenecks, and prevent staff burnout. Ideal for frontline teams and service managers looking to make practical, measurable improvements.
More about this
Course
What the course provides:
This one-day course introduces key Demand and Capacity concepts, including:
How to measure and manage demand, capacity, and activity
Calculating required capacity and matching it to demand
Managing waiting lists and identifying a sustainable list size
Practical tips for improving patient flow
The session includes real-world examples from within the Trust and introduces tools to support effective demand and capacity planning. It combines taught content, interactive exercises, videos, and group discussions to support practical learning and application.
Outcomes of the course:
Develop the knowledge and confidence to apply Demand and Capacity principles to improve service delivery. They will leave with practical ideas on where to start, how to make effective changes, and how to reduce waiting times, manage demand more effectively, and improve patient flow.
Who would find this course useful?
This course has been tailored for operations/business/service managers and team leaders working in frontline clinical services.
This training is delivered by:
Helen Wharam
Quality Improvement Methodologist
Next available dates:
We are currently finalising future dates - please check back again soon or get in touch for more information.
Next steps:
If you're interested in this course and would like to receive updates or more information, please get in touch
"This gives me the tools to back up what I know about my service and what changes I need to make."
"I feel like you’ve addressed lots of gaps in my knowledge which I wish I’d heard about before."